1.1 We are committed to safeguarding the privacy of our customers, suppliers, stakeholders and website visitors; in this policy we explain how we will handle your personal data if you interact with us.
1.2 This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 The context is that our customers, suppliers, stakeholders and website visitors are normally businesses or organisations with which we interact on a professional basis. The data subjects are identified by their name and employer details. We have a separate, staff policy for individuals seeking employment with us, a copy of which is available to applicants.
1.4 In this policy, “we”, “us” and “our” refer to Safeglass (Europe) Limited. For more information about Safeglass, see Section 13.
2. How we use your personal data
2.1 In this Section we have set out:
(a) the general categories of personal data that we may process;
(b) the source of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may include your contact details, job title, employer details. The source of the enquiry data is you, your employer, a colleague or a professional contact. The data may be processed for the purposes selling relevant goods or services to you and for corresponding with you in regards to your enquiry. The legal basis for this processing is our legitimate interests, namely in responding to enquiries from customers or prospective customers or making us enquiries to 3rd parties, such as suppliers or stakeholders.
2.3 We may process information relating to our customer, supplier or stakeholder relationships, including contact information (“relationship data”). The relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the relationship data is you, your employer or a colleague. The relationship data may be processed for the purposes of managing our relationships and communicating with customers, suppliers and stakeholders, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our business relationships.
2.4 We may process data about your use of our website if you visited it (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system (Google). This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.
2.5 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.6 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.7 In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
3.1 We may disclose your personal data to our insurers and professional advisers, including our accountants, insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, complying with our legal requirements or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.2 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. Retaining and deleting personal data
4.1 In cases of enquiries and correspondence relating to our goods or services, we may retain your personal data in the form of email indefinitely. This is to allow us to review old data when it becomes relevant to a new enquiry.
4.2 Personal data that we process for any other purpose shall not be kept for longer than is necessary for that purpose to be carried out.
4.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5.1 We may update this policy from time to time by publishing a new version on our website.
6. Your rights
6.1 In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
6.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. However, there are exclusions of the right to erasure.
6.6 In some circumstances you have the right to restrict the processing of your personal data. Where processing has been restricted on this basis, we may continue to store your personal data.
6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation.
6.8 You have the right to object to our processing of your personal data for direct marketing purposes.
6.9 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
6.9 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.10 You may exercise any of your rights in relation to your personal data contacting us as below.
7. Third party websites
7.1 Our website includes hyperlinks to, and details of, third party websites.
7.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
8. Personal data of children
8.1 Our website is targeted at persons over the age of 18.
8.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
9. Updating information
9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
10. About website cookies
10.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
10.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
10.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11. Cookies used by our service providers
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies may have a negative impact upon the usability of many websites.
12.3 If you block cookies, you may not be able to use all the features on our website.
13. Our details
13.1 We are Safeglass (Europe) Limited, Registered in Scotland under Registration Number SC166548.
13.2 Our Registered address, which is also our place of business, is at:
13.3 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form https://safeglass.co.uk/contact-us/
(c) by telephone on +44 (0) 1355 272438